We fully appreciate the effort behind successful marketing campaigns and the value of each and every response.
That’s why we treat every incoming communication with the highest degree of care.
Whether it’s a sales enquiry, a customer helpline, nearest store locator, competition registration or something that we can’t help with at all, you can be safe in the knowledge that every enquiry will receive a consistently professional response.
Where any enquirer matches client criteria to classify them a lead then these are either instantly uploaded to a web based system or e-mailed to the appropriate contact.
As with all of our systems any information from inbound enquiry handling is fed into the relevant client’s database and full reporting and analysis of responses is available.
Our response handling services are designed to effectively manage enquiries received via:
- RSS Website Feed
- SMS Text Message